EMPOWER YOUR BUSINESS
RECLAIM YOUR TIME
You often find yourself caught in a perpetual loop of daily routine. From dawn to dusk. Every day of the month. Every month of the year. Every year of your life.
Your daily tasks blur your days, leaving you little to no time to focus on your core parts of your business: finding new clients, retaining the ones you already have, planning and offering new products or new service packages to your clients. Or you just don’t have enough time to be more present in your family’s life and spend more time with your dearest.
You are constantly and unsuccessfully trying to find ways to keep your schedule tight and tidy, in order to get everything done right on time and get home just in time for dinner.
If that is you, then you can come along with me. Hop into my loop, where I’ll get all your daily routine tasks taken care of just in time for you to be able to shift your focus on growing your business and follow your vision.
Take a look below to see how I can lighten your load and help you reclaim your time.
Administrative support
Scheduling and calendar
Coordinating and organising appointments, meetings, and events to maintain an efficient and well-structured agenda.
Documents and files organising
Systematically creating, formatting, and managing both digital and physical files for easy retrieval and reference.
Email and communication
Managing and organising email correspondence, including sorting, responding, and maintaining clear communication channels.
Client and customer assistance
Providing support for client inquiries, offering basic information, and ensuring a positive interaction experience.
Data and information
Inputting, updating, and organising data within databases and systems, ensuring accuracy and easy accessibility.
Event planning and coordination
Organising and coordinating logistics for meetings, workshops, and events, ensuring smooth execution and participation.
Customer support
Customer inquiry response
Managing and responding to customer questions through various channels, including email, chat, and social media.
Technical assistance
Providing guidance for resolving technical issues, helping customers navigate and troubleshoot problems effectively.
Complaint and issue resolution
Addressing and resolving customer complaints to ensure satisfaction and maintain strong customer relationships.
Account and profile management
Assisting customers with account-related tasks, such as password resets, profile updates, and general account maintenance.
Order and billing support
Assisting customers with order placement, payment processing, and tracking shipments, ensuring a smooth transaction process.
Customer feedback
Collecting and analysing customer feedback, and conducting follow-ups, to enhance the overall customer experience.
Content creation and management
Content writing
Crafting various forms of written content, including articles, blog posts, scripts, and social media updates to engage and inform audiences.
Documents and presentations
Creating, formatting, and refining documents, letters, emails and presentations to ensure clear, professional communication with your clients.
Content repurposing
Transforming existing content for different formats and platforms, such as converting blog posts into videos, infographics, or podcasts.
I specialise in providing support for solopreneurs and small business owners, by optimising their workday and helping them grow their businesses.
How do I do this? By managing your essential daily admin tasks, freeing you up to focus on what truly matters—building your brand and achieving your business goals.
With 15 years of experience in the service industry, I’ve honed my skills in administrative support, customer care, and project management. I hold a Bachelor’s degree in International Business and Economics, and my career has spanned Marketing and Customer Service roles across diverse sectors, including HR, publishing, healthcare, education, and IT.
For the past five years, I’ve delivered outstanding results as a Virtual Assistant and Customer Support specialist on Upwork. My experience includes streamlining processes, boosting productivity, ensuring seamless user experiences, managing schedules, optimizing operations, and effectively handling customer inquiries. My passion lies in supporting business owners like you by providing comprehensive assistance.
After five years, 20 successfully delivered projects, and over 6,000 hours of client collaboration, I’m excited to embark on my own journey, offering my expertise directly to you.
Ready to take the next step? Let’s connect!
Reach out today to schedule a meeting, and let’s discuss how I can help you move forward with your project or business.